Critical issues of change
Here is a list of typical critical issues with related approaches and solutions, applicable both domestically and in crossborder challenges. To successfully overcoame resistance to change within the organization.
Cultural or legislative differences |  | Focus on common goals and values; consider feedback; avoid positions based on personalism and stereotypes; be familiar in laws and regulations with how they are applied in different national contexts. |
Incomplete data and information |  | Determine the “baseline”; know how to make decisions even under uncertainty; strive for ‘increased transparency about facts and figures, to make informed decisions, using feedback loops; accept uncertainty and complexity but act on contingency factors with a defined roadmap. |
Low performance |  | Collect data, verify existence and how to use criteria to measure success (KPIs), continuously monitor progress. Identify bottlenecks, inefficiencies and redundancies; pick up and use signals from customers. |
Unexpected market conditions |  | Deep dive into customer/market conditions and adapt strategy, aiming for standardization with openness for localization of products and services. Do not compromise on quality but allow differences in marketing strategies. |
Technology, infrastructure, inconsistent data |  | Use technologies and implement models that foster transparency, collaboration, harmonization but also leave room for key local needs. |
Trust and motivation of those involved and talents are under stress |  | Ensure that the vision and a concrete action plan are known and understood. Involve the most important talents and resources, coupled with the support of the various stakeholders. Avoid passive handling of crises and seek to connect to action with openness to new, viable perspectives. |